Mouse balls are now available as FRU (Field Replacement Unit). If a mouse fails to operate or should it perform erratically, it may need a ball replacement. Due to the delicate nature of this procedure, the replacement of mouse balls should only be attempted by properly trained personnel.

Before proceeding, determine the type of mouse ball by examining the underside of the mouse. Domestic balls will be larger and harder than foreign balls. Ball removal procedures differ depending upon the manufacturer of the mouse. Foreign balls can be replaced using the pop-off method. Domestic balls are replaced by using the twist-off method. Mouse balls are not usually static-sensitive although excessive handling can result in a sudden discharge.

Upon completion of ball replacement, the mouse may be used immediately. It is recommended that each field engineer has a pair of spare balls for maintaining optimum customer satisfaction. Any customer missing his balls should contact the local personnel in charge of removing and replacing these necessary items.